Customer Retention Manager

Role Overview

As a Customer Retention Manager, you will drive the strategic evolution and profitability of the customer base through relational marketing and predictive marketing logics. You will lead a dynamic team of around 10 collaborators and be responsible for designing and animating multi-detention campaigns across the entire product range.

What You Will Do

Your main missions will revolve around 4 major pillars: Upsell & Cross-sell, Retention & Anti-churn, Development of the Patrimonial Segment, and Pilotage de la Croissance Externe (Parrainage).

Why It Might Be a Fit

You will have the opportunity to work in a leading player in the online banking market in France, with a solid and innovative banking group. You will be responsible for analyzing defection behaviors and implementing retention mechanisms adapted and proactive.

Requirements

• Data & CRM Expertise
• Technological Mastery (Adobe Campaign environment)
• Sectors: Banking or Insurance is mandatory
• Entrepreneurial spirit and proactivity
• Strong organizational, structuring, and management capacities
• Client-oriented and collective sense (management)

Benefits

• Fixed Salary: Up to 85 k€ gross + 8% variable + 10-12% interest
• RTT: 23 days per year (monetizable)
• Paid Leave: 25 days
• Durable Mobility Allowance: 800 €/year
• Transport Title (Navigo): 75% covered