Director Of Customer Experience & Order-to-Cash

Director of Global Customer Experience & Order-to-Cash (GCX-OTC) will shape and execute customer experience and service delivery vision for Amgen India site. The ideal candidate will bring a customer-first, data-driven approach and proven record of leading global customer-centric teams.

Requirements

• Strategic thinking and foresight
• Interpersonal, networking and influencing skills
• Problem-solving and analytical skills
• Ability to understand business objectives and align CX accordingly
• Data-driven mindset and an aptitude for technology
• Drive results through growth mindset and team empowerment
• Deliver Global Digital Support on a scale

Benefits

• Opportunity to work with a global pharmaceutical company
• Chance to lead and manage multiple teams
• Collaboration with cross-functional teams and external stakeholders