Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

The Sr. Associate Customer Experience & Engagement is a customer-facing role responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical interactions. This role serves as a primary point of contact for customers through voice, email, portals, and digital channels, ensuring timely and accurate order-to-cash (OTC) execution, issue resolution, and a consistently positive customer experience.

Requirements

• Customer-facing role
• Delivering high-quality, compliant, and customer-centric service
• Primary point of contact for customers through voice, email, portals, and digital channels
• Timely and accurate order-to-cash (OTC) execution, issue resolution
• Strong customer engagement and communication skills
• Ability to multitask, prioritize, and manage workload in a fast-paced environment