Customer Success Manager – Search & Staffing UK

Role Overview

The Customer Success Manager role is part of the LinkedIn Talent Solutions organisation, focusing on local relationships with complex, Large Enterprise Staffing clients in the UK. The role involves developing optimization and retention strategies, maintaining relationships with key client stakeholders, and providing industry advisory and updates on their investment and sourcing strategies.

What You Will Do

Responsibilities include developing optimization and retention strategies, owning the value assurance journey of our staffing partners, maintaining relationships with key client stakeholders, and utilizing LinkedIn, client, and other data to derive insights and drive greater customer success with LinkedIn products.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in Customer Success, Account Management, or Client Relations, with experience in Search & Staffing, Agency Recruitment, or similar hire-for-others industry experience. The candidate should have demonstrated ability to manage a select, complex portfolio of clients, commercial acumen, and ability to articulate value delivery towards customer’s objectives.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Client Relations
• Experience in Search & Staffing, Agency Recruitment, or similar hire-for-others industry experience
• Demonstrated ability to manage a select, complex portfolio of clients
• Commercial acumen and ability to articulate value delivery towards customer’s objectives

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or pension plan
• Paid time off
• Sick leave
• Parental leave
• Wellness programs
• Professional development opportunities