Director, Data Strategy and Systems Operations

The Director, Data Strategy and Systems Operations will lead a multi-disciplinary team to deliver insights, optimize Five9 and Virtual Observer environments, streamline operational workflows, and elevate the overall patient experience.

Requirements

• Bachelor’s Degree or equivalent experience required; Master’s preferred
• 7+ years in data analytics, predictive analytics, systems operations, or related technical function, with at least 3+ years of leadership experience
• Proven experience leading multi-disciplinary technical teams (analytics, systems engineering, data science)
• Experience with predictive analytics highly preferred; including developing, guiding, or operationalizing predictive models related to patient behavior, operational efficiency, or contact-center performance
• Strong understanding of patient support programs, healthcare operations, or health insurance ecosystems (highly preferred)
• Hands-on familiarity with Five9, Authenticx, Power BI, Salesforce, SQL, or related analytics and CX platforms
• Experience with AI/IVA (Intelligent Virtual Agents), IVR workflow optimization, or CX automation technologies strongly preferred