Associate, Customer Experience

Role Overview

As a Customer Experience Associate, you will play a pivotal role in fostering relationships with our customers, driving sales and customer satisfaction. This position combines in-store customer experience responsibilities with remote customer service support, requiring an individual who is equally skilled in promoting our products/services and resolving customer inquiries.

What You Will Do

Actively engage with potential and existing customers through various channels (phone, email, messaging, in-person) to promote and sell our products/service. Meet or exceed sales targets and KPIs by understanding customer needs and recommending appropriate solutions.

Why It Might Be a Fit

Must be able to work flexible hours including evenings, weekends and holidays. Must be able to work the required in-store shift on a peak business day which includes holidays and weekends.

Requirements

• 18 years of age or older
• High-School Diploma or equivalent required
• Minimum of 2 years of related customer service experience in a call center environment required
• Retail experience preferred
• Previous hybrid work experience environment preferred
• Bilingual/multilingual skills preferred
• Proficiency required in Microsoft Office: Word, Excel & PowerPoint
• Proficiency in CRM and order management platforms required
• Proficiency in NetSuite preferred
• Proficiency in Gladly preferred

Benefits

• Paid Time Off & Holiday Pay
• Sales Incentive Program
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance