Customer Success Manager, Quant

Role Overview

Customer Success Managers connect strategic clients to LSEG’s portfolio of quant and feed solutions, ensuring customers unleash the full power of LSEG by discovering and implementing workflow solutions. They are responsible for successful adoption and expansion of LSEG’s content within assigned accounts, acting as trusted advisors and roadmap architects. The Quant & Feeds business at Refinitiv combines industry-leading content with industry partners to bring an outstanding offering for the Quant community.

What You Will Do

Define business outcomes, orchestrate comprehensive success plans, demonstrate and educate new customers on content and technology, monitor usage data, and create actionable insights. Ensure customers derive maximum value from their investment, use all licenses, and collaborate with other LSEG stakeholder teams to ensure retention and growth.

Why It Might Be a Fit

The ideal candidate has 2-5 years of commercial experience in B2B consultative selling or customer success, with a strong ability to collaborate with internal operational and account management teams. They should have executive engagement skills, experience facilitating customer meetings, and strong project management, technical, and problem-solving skills.

Requirements

• 2-5 years of commercial experience in B2B consultative selling or customer success
• Ability to map a customer’s business process to product capability
• Strong ability to collaborate with internal operational and account management teams
• Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner
• Strong project management, technical, and problem-solving skills
• Ability to travel onsite when required
• Knowledge & experience in Quantitative Asset Management
• Strong passion for the financial markets
• Knowledge of a programming language a plus

Benefits

• Annual Wellness Allowance
• Paid time-off
• Medical
• Dental
• Vision
• Flex Spending & Health Savings Options
• Prescription Drug plan
• 401(K) Savings Plan
• Company match
• Basic life insurance
• Disability benefits
• Emergency backup dependent care
• Adoption assistance
• Commuter assistance