Senior Customer Success Project & Enablement Manager

Role Overview

Drive project coordination across Customer Success and enable CSMs to work effectively through the right tools, workflows, and processes, while taking end-to-end ownership of select projects related to Customer Success, from planning through execution.

What You Will Do

Coordinate and supervise projects across Customer Success, track project deadlines and deliverables, support workload, timeline and roadmap planning across projects, prepare and maintain departmental KPI reports, identify and implement process improvements for operational efficiency, and drive the adoption of AI-powered solutions within Customer Success.

Why It Might Be a Fit

Significant experience in project coordination/management, ideally in a B2B, SaaS or Customer Success environment, 3+ years working closely with Customer Success or customer-facing teams, proven track record of independently leading and delivering complex, cross-functional projects, and strong project management skills to run multiple initiatives in parallel.

Requirements

• Significant experience in project coordination/management, ideally in a B2B, SaaS or Customer Success environment
• 3+ years working closely with Customer Success or customer-facing teams
• Proven track record of independently leading and delivering complex, cross-functional projects
• Strong project management skills to run multiple initiatives in parallel, manage times proactively and keep multiple stakeholders aligned
• Proficiency with reporting and analytics (KPI dashboards)
• Hands-on experience with Customer Success platforms, ideally Planhat; Salesforce, Lightdash and Gong are a strong plus
• Practical experience with AI tools and automation
• Strong organisational and communication skills
• Hands-on mentality with the ability to independently drive topics
• Fluent in English with German language proficiency a plus

Benefits

• Dental insurance
• Vision insurance
• KPI reports
• Process improvements
• AI-powered solutions
• Knowledge sharing and enablement activities
• Independent project management
• Strong organisational and communication skills