Senior Project Manager, Sales Operations & Controls

Role Overview

The Sr. Project Manager leads initiatives in Sales Operations, Transaction Operations, Order Operations, and Title Operations to improve process efficiency, resolve production issues, and ensure accurate system releases. The role partners with Sales Operations, IT, Legal, Tax, and operational subject matter experts to drive process improvements and ensure customer experience from order placement through delivery and post-sale documentation.

What You Will Do

Key responsibilities include leading Sales Operations projects, owning daily triage of ad hoc Salesforce and sales operations system issues, identifying and eliminating manual workflows, and developing and maintaining analytics and reporting dashboards.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in automotive operations, transactional order management, sales operations, or a related project/program management function, with a strong understanding of vehicle sales, transaction operations, and order operations.

Requirements

• 5+ years of experience in automotive operations, transactional order management, sales operations, or a related project/program management function
• Strong understanding of vehicle sales, transaction operations, order operations, DMV/contract workflows, and registration/title-related processes
• Experience triaging production system issues, translating business needs into technical requirements, partnering with IT or product teams, and validating releases through UAT
• Strong analytical and data-driven problem-solving skills, with comfort using dashboards, reporting, and operational metrics to manage priorities
• Experience maintaining or validating incentives, fees, discounts, tax logic, lease calculators, agreement templates, and/or customer-facing sales documents
• Ability to partner cross-functionally with Legal, Tax, Sales Operations, Sales/Delivery, Sales Communications, IT, and operational SMEs to deliver major initiatives
• Comfort presenting recommendations, risks, tradeoffs, and project status to senior stakeholders and cross-functional leadership
• Advanced Microsoft Excel and PowerPoint skills; familiarity with Salesforce, CFS or comparable sales systems, Jira-style issue tracking, document repositories, and template management tools preferred
• Excellent written communication skills, with the ability to develop SOPs, release updates, stakeholder communications, and executive-ready project summaries
• Exceptional organizational skills, attention to detail, self-starter mentality, and comfort navigating ambiguity in a high-energy, fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program