Customer Experience Consultant

Role Overview

The role is responsible for supporting customer experience and administrative operations by executing standardized technical, administrative, and operational activities accurately and efficiently. The position involves supporting customer channel management, case management, customer onboarding, relationship management, contract and dispute-related activities, and other customer-focused processes.

What You Will Do

Managing customer experience activities, handling customer queries, requests, and cases, supporting customer onboarding activities, and executing standardized administrative, technical, and operational activities.

Why It Might Be a Fit

The role requires the ability to work within defined guidelines, exercise independent judgment on routine matters, resolve issues appropriately, and escalate non-routine problems when required. The ideal candidate will have a Bachelor’s degree in Business Administration, Commerce, Operations, or a related discipline, and relevant experience in Customer Experience, Customer Service, Administration, Operations, or a related field.

Requirements

• Bachelor’s degree in Business Administration, Commerce, Operations, or a related discipline
• Relevant experience in Customer Experience, Customer Service, Administration, Operations, or a related field
• Basic understanding of customer service and administrative processes
• Knowledge of standardized work routines, methods, and procedures
• Good attention to detail and accuracy
• Ability to work independently within defined guidelines and processes
• Good communication, interpersonal, and stakeholder management skills
• Ability to identify routine and non-routine issues and escalate appropriately
• Willingness to learn and develop job-specific technical and operational knowledge
• Basic proficiency in MS Office applications, particularly Excel

Benefits

• Impact: Be part of a team that directly contributes to global operations
• Opportunity: Unlock professional and personal growth through diverse career pathways
• Innovation: Work with a team that embraces technology and continuous improvement
• Global Exposure: Collaborate across geographies and cultures
• Work-Life Balance: Flexible working arrangements to support your well-being