Senior Customer Experience Consultant – US Military Cargo

Role Overview

This role reports functionally to the Regional Manager of CX – IMEA & Asia and is responsible for managing Maersk Line, Limited’s (MLL) existing contracts while driving business growth across the Asia Pacific region. The position focuses on strengthening customer relationships and promoting MLL’s service offerings.

What You Will Do

Key responsibilities include overseeing daily operational execution, ensuring full compliance with MLL and U.S. government regulatory frameworks and fostering cross-functional collaboration.

Why It Might Be a Fit

The role involves providing ongoing coaching and support to local teams to enhance customer satisfaction and deliver a superior customer experience.

Requirements

• College Degree
• 5+ years of functional experience in the Transportation Industry
• Customer Service experience preferred.
• Strong Customer Centricity
• Solutions/Customer focused perspective
• Team Leadership & Coaching
• Excellent communication skills and interpersonal skills.
• Ability to multi-task and display sense of urgency.
• Able to build and maintain solid relationships (internal and external).
• Excellent organization and problem-solving skills.
• Conflict resolution and persuasion skills.
• Ability to be a team player (essential).
• Proficient in Microsoft Applications.

Benefits

• Dental insurance
• Vision insurance
• We are happy to support your need for any adjustments during the application and hiring process.