Agent Operations Lead

Role Overview

We’re hiring an Agent Operations Lead to own the operating results for some of the largest institutional owners of single family homes in the country. This role is built for operators who know the institutional SFR world from the inside and can get results through people who don’t report to them.

What You Will Do

You’ll own each of your customers’ books end to end: dispositions, and in some cases acquisitions, from the day a home lands with us to the day it closes. You’ll run the cadence, bring the analysis, catch problems while they’re still ours to fix, and tell them the truth when it isn’t the answer they wanted.

Why It Might Be a Fit

If you thrive on solving complex problems and want to make a tangible impact in a fast-growing industry, we’d love to hear from you.

Requirements

• 5+ years in real estate operations, portfolio or asset management, or account management for institutional or high-volume real estate customers
• Demonstrated ownership of a portfolio outcome or the operating side of a customer relationship, including running the reporting cadence and leading the hard conversations
• Working knowledge of the full transaction lifecycle: pricing, listing, offers and negotiation, and contract to close
• Experience launching a new customer, market, or program, and getting it to steady state
• Real estate license preferred, not required
• Specific, demonstrable AI workflows: you’ve built your work around at least one general-purpose LLM (ChatGPT, Claude, or Gemini) and used it on a real portfolio or pipeline, and you’re ready to walk us through examples and the impact they had
• Judgment about when not to use AI, and the ability to check AI outputs for accuracy and Fair Housing compliance before they reach a customer or counterparty
• Comfort with data: spreadsheets, dashboards, and a CRM or transaction management system (Salesforce or similar), plus G-Suite, Slack, and MacOS, working across several systems at once
• Strong written and verbal communication skills
• Comfort working some evenings and weekends when the book requires it, and with occasional travel

Benefits

• Dental insurance
• Vision insurance
• On-target earnings for this role are $120,000 to $140,000, made up of a base salary and a target bonus

Tagged as: Excel, Salesforce