Incident Manager – Unified Communications (Night Shift)

Comcast is seeking an Incident Manager – Unified Communications to lead the restoration of critical services during major outages and high-priority service interruptions. The role requires strong technical support, client relationship management, and executive leadership skills.

Requirements

• 1 to 3 years of direct experience in Incident Management
• Strong background in technical support, with specific expertise in UCaaS and/or Network troubleshooting
• Excellent command of the English language
• Proven track record of excellence in Client Relationship Management and customer-facing support
• Demonstrated ability to work effectively with diverse teams under high-pressure situations

Benefits

• Array of options, expert guidance and always-on tools
• Personalized to meet the needs of your reality