Director, Sales Operations & Business Transformation

Role Overview

We are seeking a highly strategic and execution-oriented Director to lead the Customer Onboarding transformation agenda across Mastercard Services. This role will be responsible for driving onboarding excellence, operational scalability, platform adoption, automation, process re-engineering, and business intelligence capabilities across the customer onboarding lifecycle.

What You Will Do

Strategic Leadership & Transformation, Operations Excellence, Cross-functional Leadership, Team Leadership

Why It Might Be a Fit

10-15 years of experience leading business transformation, operations, consulting, customer onboarding, revenue operations, sales operations, or related functions. Demonstrated success leading complex cross-functional transformation initiatives in B2B, technology, financial services, SaaS or consulting environments.

Requirements

• 10-15 years of experience leading business transformation, operations, consulting, customer onboarding, revenue operations, sales operations, or related functions
• Demonstrated success leading complex cross-functional transformation initiatives in B2B, technology, financial services, SaaS or consulting environments
• Experience working with senior executives and influencing decisions senior levels
• Proven track record of leading global or multi-regional programs with measurable business impact
• Strategic thinker with strong business acumen and problem-solving abilities
• Exceptional stakeholder management and executive communication skills
• Strong people leadership and talent development capabilities
• Experience in one or more of the following areas: Customer Onboarding & Customer Lifecycle Management, Revenue Operations / Sales Operations, Business Process Re-engineering, CRM Platforms (Salesforce preferred), Automation & AI Solutions, Analytics and Business Intelligence, Program and Portfolio Management

Tagged as: Salesforce