Manager, Product Operations & Customer Success

Role Overview

The Manager, Product Operations & Customer Success will support the operational needs of both prospective and existing Mastercard Send customers, serving as a key liaison between customers and internal stakeholders.

What You Will Do

The individual is responsible for identifying operational challenges, driving process efficiencies, and delivering scalable solutions that support customers throughout testing, implementation, and production.

Why It Might Be a Fit

This is a customer-facing role that requires strong judgment, attention to detail, cross-functional coordination, and the ability to manage multiple requests at the same time.

Requirements

• Relevant experience in product operations, customer onboarding, implementation management, customer success, payment operations, compliance operations, or a related field.
• Experience managing customer or partner relationships and coordinating work across multiple internal stakeholders.
• Familiarity with money movement, push payments, disbursements, remittances, card-network operations, or related payment technologies is preferred.
• Knowledge of Mastercard Send, MoneySend, Visa Original Credit Transaction capabilities, or other push-payment platforms is an asset.
• Comfortable being the voice of the customer including collecting feedback, represent customer needs, influence internal decisions, and drive meaningful improvements.
• Strong analytical skills and attention to detail, with the ability to review customer submissions, identify missing or inconsistent information, and document decisions accurately.
• Strong written and verbal communication skills, including the ability to explain requirements clearly to customer and internal audiences.
• Strong organizational and project-management skills, with the ability to manage multiple customer requests and priorities concurrently.
• Proficiency with spreadsheets, presentations, and reporting or workflow tools.
• Experience working with databases, dashboards, or operational tracking systems is preferred.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

Tagged as: Data Analysis, Excel