Senior Data Scientist, Business Insights

Role Overview

The Senior Data Scientist is responsible for designing and delivering scalable, data-driven solutions that improve system effectiveness, operational efficiency, data quality, and business performance across critical Services platforms.

What You Will Do

Serve as a strategic analytics partner to Services system owners, process leaders, and operational stakeholders by using data-driven insights to improve platform health, efficiency, scalability, and business outcomes.

Why It Might Be a Fit

The ideal candidate will have experience working with Salesforce or similar enterprise CRM platforms, supporting system governance, access management, licensing optimization, or operational reporting initiatives, and developing analytics solutions supporting business operations, customer lifecycle management, or enterprise process transformation initiatives.

Requirements

• Experience working with Salesforce or similar enterprise CRM platforms
• Experience supporting system governance, access management, licensing optimization, or operational reporting initiatives
• Experience monitoring enterprise data integrations and identifying root causes of data synchronization or process failures
• Familiarity with user adoption analytics, digital experience measurement, and platform effectiveness reporting
• Experience developing analytics solutions supporting business operations, customer lifecycle management, or enterprise process transformation initiatives
• Advanced Python & SQL skills with experience working with large-scale and complex datasets
• Advanced proficiency in Tableau and/or Power BI, including development of executive dashboards, operational reporting, KPI frameworks, self-service analytics, and data visualization solutions for large-scale business organizations