Revenue Operations Manager

Context: A Structuring Scale Phase to Become a Global CSKM Leader

After several years of strong growth in France, Mayday is entering a new decisive phase:

• A strategic partnership with USU, a leading international player in IT and Service Management solutions, enabling Mayday to accelerate its global deployment.

• A clear ambition: to become the global leader in Customer Service Knowledge Management (CSKM) by 2028.

• A positioned commitment as an AI trusted third party, making knowledge the essential foundation for all AI use cases in customer relationships (advisors, self-care, bots, training).

Job Description: A Key Role for Our Growth

To achieve our global leadership, we need a more structured, reliable and scalable go-to-market machine, capable of aligning Sales, Marketing and Success teams around solid processes, clean data and well-utilized tools.

We are therefore recruiting our first RevOps to take charge of these issues and become a key anchor point for our growth. Your role will be to improve the efficiency of our go-to-market organization, optimize our stack and workflows, and help teams better monitor their activity daily through more reliable data, better-designed processes and useful automations.

The position reports directly to the Head of Sales and you will work at the heart of the GTM teams at Mayday, in close collaboration with Sales, Marketing and Customer Success teams. The objective is not just to “manage the tools,” but to structure a true ops backbone to enable teams to move faster, more accurately and with greater impact.

Your Missions

Your role will be structured around three complementary areas: Enablement, Data & Management and Tooling & Automation.

Enablement & Operational Excellence

You will contribute to structuring the working methods of GTM teams to improve commercial execution and maximize performance across the entire funnel.

Your missions will include notably:

• Be owner of Sales processes and methodologies: qualification, discovery, demo flow, audit, business case, handover, upsell/cross-sell, etc.

• Structure and maintain commercial playbooks and operational documentation for GTM teams.

• Ensure that methodologies taught by Sales managers are correctly translated into tools, workflows and internal resources.

• Standardize cross-team processes between Sales, Marketing and Customer Success to streamline handoffs and improve conversion rates.

• Identify operational friction in the sales cycle and propose concrete, measurable improvements.

• Participate in the structuring and improvement of demo environments, sales support and assets used by Sales teams.

Data & Business Management

You will build reliable and actionable management of go-to-market activity to help teams and management make better decisions.

Your missions will include notably:

• Build and maintain management dashboards and reports for Sales, Marketing and Success teams and management.

• Analyze conversion funnel performance, from marketing to closing, as well as upsell and cross-sell dynamics.

• Track key performance indicators: pipe generation, conversion, forecast, velocity, coverage, attainment, etc.

• Structure the management of commercial objectives and forecast in the CRM.

• Participate in the definition and management of BDR territories and hunting strategies.

• Contribute to TAM analysis, market coverage and market segmentation.

• Guarantee the quality, consistency and reliability of CRM data.

• Implement monitoring and alerting mechanisms to detect data or process issues.

Tooling & Automation

You are owner of the GTM stack and ensure its proper functioning, adoption and evolution to support Mayday’s growth.

Your missions will include notably:

• CRM management (Hubspot and Salesforce): Setup, management, monitoring, CRM health

• Design, optimize and maintain workflows, automations and routing logic.

• Ensure proper use of tools by teams and improve their adoption.

• Identify limitations of the current stack and propose and implement new tools, synergies or relevant improvements.

• Guarantee the interconnection and consistency between different tools in the GTM stack.

• Build a scalable operational environment allowing teams to move faster, with more visibility and less friction.

You Are Made to Be RevOps at Mayday If:

• You have already spent several years successfully in Revenue Operations, Sales Operations, Marketing Operations.

• You have already evolved in a growing B2B SaaS environment.

• Successful experience as a B2B Sales person is a real plus.

• You know how to work in environments where processes are not fixed, and you are able to structure without unnecessarily complicating.

• You have a real appetite for technical and systems issues, but you always keep a business perspective on what you implement.

• You are comfortable in English, both in writing and speaking, in an international working environment.

Soft Skills

• Rigor and Sense of Structure: You like to bring order to changing environments and make processes more readable, more reliable and more actionable.

• Autonomy and Initiative: You know how to move projects forward without waiting for a perfect framework to already exist.

• Analytical Mind: You know how to start from an operational problem, trace it back to its cause and propose a concrete, measurable solution adapted to the context.

• Sense of Teamwork: You like working with different teams, understanding their constraints and building solutions that really simplify their lives.

Hard Skills

• You master 100% HubSpot, Salesforce and modern go-to-market stacks, with strong sensitivity to configuration, automation and structuring of commercial processes.

• You have a strong appetite for AI and agentic use cases, with a marked curiosity for concrete use cases (ex: Claude × HubSpot integrations).

• Good ability to build and maintain useful management dashboards for Sales and Marketing teams.

• Solid understanding of funnel mechanics, qualification, routing, nurturing and handoffs between GTM teams.

• Ability to properly document processes and ensure team adoption of tools and best practices.

Why Join Us?

• You join a company in strong acceleration, with a very central role in structuring growth.

• You will have a direct impact on commercial efficiency, quality of management and the ability of teams to scale properly.

• You will work at the intersection of strategy, ops and execution, with true proximity to field teams and leadership.

• You will evolve in an environment where AI, data, knowledge management and customer service are already at the heart of Mayday’s value proposition.

• Benefits:

  • Edenred card (50% coverage)

  • Navigo or sustainable mobility allowance (100% covered)

  • A carefully equipped work setup: computer of your choice + 200 € to equip your space so you feel good

• Pleasant offices in the heart of the 11th arrondissement, at Parmentier.

• Strong team culture: rigor, mutual support, transparency and good humor 💙

Our Recruitment Process

Our recruitment process is designed to provide you with real added value. Each step is an opportunity for you to get to know us better, discover the position and evaluate yourself. We are committed to total transparency: you will receive detailed feedback after each step.

This process usually takes place over a period of three to four weeks.

1️⃣ HR Interview via video with Alex (People Manager) – 30 min

🏡 Case study to do at home

2️⃣ Technical interview via video with Damien / François (if the case is conclusive) – 1h

3️⃣ In-person interview with 2 founders and other Mayday team members!

☎️ Reference check call (2)