Role Overview
As our CRM Manager, you will play a leading role within the Customer Engagement & Loyalty squad, driving our retention efforts across channels. You will shape our CRM execution, influence both local and global teams, and help us move fast and scale our impact in a competitive landscape.
What You Will Do
Design and optimise high-impact multi-channel CRM campaigns, drive excellence through A/B testing and data analysis, and streamline CRM processes for maximum efficiency.
Why It Might Be a Fit
We are looking for someone who takes ownership at scale, mentors teammates, and thrives in a fast-moving, data-driven environment. You will have the opportunity to collaborate across the business, with data, product, and brand teams, to ensure messaging is timely, brand-aligned, and always puts the customer first.
Requirements
- Proven expertise in multi-channel CRM marketing
- Analytical mindset with ability to stay committed to achieving goals through data-driven segmentation
- Strong stakeholder management and project ownership skills
- Proactive and agile approach
- Experience mentoring junior colleagues
- Exceptional communication skills in English
- Curiosity about CRM innovation
Benefits
- Dental insurance
- Vision insurance
- Fun, fast-paced and supportive work environment
- Opportunities for growth and development
- Inclusive culture encouraging diversity of people and thinking
To apply for this job please visit wd3.myworkdaysite.com.
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