Sales Operations and Customer Service

Role Overview

Join the Sales Operations team of the Diabetes division of Medtronic Italy, supporting activities with a direct impact on the experience of people with diabetes. Develop skills in customer service, data analysis, and business processes, collaborating with various internal teams and contributing to strategic projects aimed at improving access to innovative technologies for diabetes management.

What You Will Do

Support the management of requests and complaints from assisted individuals, ensure clear, accurate, and empathetic communication, support strategic projects aimed at improving access to technologies for diabetes treatment through data collection, updating, and analysis, collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.

Why It Might Be a Fit

A comprehensive training path in an international, dynamic, and patient-oriented context. Develop skills in customer service, data analysis, and business processes, collaborating with various internal teams and contributing to strategic projects aimed at improving access to innovative technologies for diabetes management.

Requirements

• Student/ssa in the final year or recent graduate in Economics, Engineering, Data Analytics, Scientific Disciplines, or related fields (Bachelor’s or Master’s degree)
• Excellent knowledge of the Italian language and good knowledge of the English language (B2 or higher level)
• Good knowledge of the Microsoft Office package, particularly Excel, and familiarity with digital tools and Artificial Intelligence generators (e.g., Microsoft Copilot) to support productivity and information analysis
• Attitude to teamwork and problem-solving
• A plus: Knowledge of SAP or other ERP systems
• Experiences, even brief, in customer service, back office, or data analysis
• High attention to detail and customer orientation

Benefits

• Salary
• Flexible Benefits Package

Tagged as: Data Analysis, Excel