Customer Operations – Training & Performance Specialist

Customer Operations – Training & Performance Specialist role at Mercedes-Benz Financial Services, responsible for designing, delivering, and improving training for customer operations teams, ensuring compliance and operational excellence.

Requirements

• Experience delivering training in Customer Operations, Contact Centre, or Regulated Financial Service Environments.
• Ability to translate complex regulatory and/or Operational content into practical, engaging learning.
• Confident facilitator with excellent presentation, coaching and communication skills.
• Strong analytical skills to assess training needs, performance data, and quality metrics.
• Highly organised, adaptable, and able to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary
• Discretionary bonus structure
• Access to colleague car schemes
• Pension scheme
• Flexible benefit pot
• Access to colleague wellbeing resources
• Flexible opportunities to support work life balance