People Ops Process Transformation Lead

Role Overview

The Process & Operations Program Manager will help build the operating system behind Mercury’s ambition to make People work simpler, faster, and more strategic. The role will create visibility into how work gets done today, identify where processes create friction or risk, and lead the redesign and implementation of better ways of working.

What You Will Do

Responsibilities include process discovery, inventory, and redesign, leading current-state assessments, workflow mapping, service-journey reviews, and root-cause analysis across People processes, identifying and prioritizing opportunities based on business impact, team-member experience, risk, cycle time, effort, scalability, and readiness.

Why It Might Be a Fit

The successful candidate will be comfortable moving between strategy and detail, facilitating conversations with leaders, mapping an end-to-end workflow, building a practical implementation plan, documenting the new process, and measuring whether the change is working.

Requirements

• Bachelor’s degree in business, operations, organizational effectiveness, human resources, project management, or a related field
• 5–7+ years of experience in People operations, People program management, HR service delivery, HR technology, People analytics, employee lifecycle processes or related field
• Demonstrated experience documenting, redesigning, and implementing end-to-end workflows in a complex organization
• Demonstrated experience leading cross-functional initiatives that require structured problem solving, stakeholder alignment, and implementation discipline
• Experience defining success measures, establishing baselines, and using data or feedback to evaluate impact
• Experience creating high-quality operating documentation, playbooks, governance materials, or implementation collateral
• Consulting, continuous improvement, service design, systems thinking, or change-management experience

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Tagged as: Project Management