Customer Success Manager

Role Overview

As a Customer Success Manager, you will manage a focused, high-impact book of 10–15 enterprise accounts, deeply understanding the technical nuances of how your customers leverage our platform to drive their engagement strategies.

What You Will Do

Account Ownership, Cross-Functional Project Leadership, AI-Assisted Customer Management, Adoption & Value Realization, Renewal Management, Expansion Identification, Business Reviews, Issue Resolution & Escalation, Voice of the Customer

Why It Might Be a Fit

Technical Depth, Enterprise Focus, Strategic Ownership

Requirements

• Customer Success Experience: 3+ years in customer success, account management, or a related post-sale role at a B2B SaaS company
• Education: Bachelor’s degree in a relevant field or equivalent experience
• AI CS Tools: Experience using AI tools for QBR preparation, health scoring, and customer communication drafting
• Enterprise Relationship Management: Strong ability to manage multi-stakeholder customer relationships
• Data-Driven Account Management: Able to use customer health and usage data to drive proactive account interventions
• Communication Skills: Excellent written and verbal communication
• Cross-Functional Collaboration: Effective at coordinating across Support, Sales, Product, and Solutions Engineering