AI Enablement Manager (APAC) SMBG Governance and Enablement

Role Overview

The AI Enablement Manager is responsible for driving AI proficiency, AI-native enablement delivery, and AI-powered operational infrastructure across SMBG’s 1,000+ frontline sellers spanning Small Business Solutions and Mid-Market segments. This role owns three distinct mandates: (1) Enabling proficiency WITH AI tools — driving skilled adoption of Meta’s AI tool ecosystem, (2) Enabling THROUGH AI tools — architecting a unified, just-in-time enablement system that delivers the right information to sellers where they already spend time, replacing fragmented stand-and-deliver training with a governed push/pull model that personalizes by role, region, and segment, (3) AI Operations — using AI to run the enablement function itself, including how requests come in and get prioritized, how much we’re asking of sellers at any one time, keeping content accurate as tools change, and spotting gaps early, and (4) Regional Enablement Partnership (~25%) — serving as the in-region enablement support for the Mid-Market APAC team, driving alignment with Sales Intelligence (SI) priorities, accelerating adoption in-market, capturing regional feedback, and ensuring APAC sellers receive timely, contextualized support that accounts for local market dynamics.

What You Will Do

The work involves designing both enablement programs and operational systems that scale without linear headcount, bringing editorial judgment to keep enablement brief, high-quality, and worth a seller’s time, and operating in a fast-moving AI landscape where the tool ecosystem evolves weekly.

Why It Might Be a Fit

A successful candidate will have a proven track record of driving AI adoption in large, distributed sales organizations and will be adept at designing both enablement programs and operational systems that scale without linear headcount.

Requirements

• Bachelor’s degree
• 8+ years of experience in sales enablement, L&D, sales operations, or program management
• 2+ years of experience applying AI, automation, or technology-driven approaches to scale enablement or operational processes
• Project management experience and experience running strategic programs with cross-functional teams
• Strong communicator with experience in facilitation across all levels — skilled at addressing both large and small audiences across multiple leadership levels and functions
• Experience enabling large, distributed sales organizations (500+ people) including outsourced vendor partners across multiple regions and time zones
• Experience building or improving operational systems and processes (intake workflows, prioritization frameworks, governance pipelines)
• Experience dealing with ambiguity, rapid change, and unstructured problems
• Open, collaborative and proven team player, with experience in initiating and driving projects to completion with minimal guidance or support

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Paid holidays
• Flexible work arrangements
• Professional development opportunities