Assistant Director of Customer Experience

Role Overview

As a Leader of Customer Experience, you will play a key role in transforming the customer experience within the METRO France Halls. Your missions will focus on four main axes: Developing the customer relationship, managing commercial performance, developing teams, and managing a multidisciplinary team.

What You Will Do

You will analyze performance indicators, implement action plans to improve the customer journey, accompany the growth of commercial skills and expertise, and foster team members around a collective performance and a strong customer culture.

Why It Might Be a Fit

We will love in you your management and commercial experience, your relational, communication, organizational, and prioritization skills, and your sense of results. You will have the opportunity to reinvent tomorrow’s restaurant, work in a motivating and challenging atmosphere, and enjoy a competitive salary package and internal development opportunities.

Requirements

• management and commercial experience in a B to B or B to C universe
• human at the heart of your actions through your relational, communication, organizational, and prioritization skills, and your sense of results
• skills in terms of activity management, performance tracking, project management
• appetite for the distribution domain to professionals and your taste for the food universe
• passion for gastronomy and the culture of the terroir
• mastery of the Pack office and your ease with the digital domain

Benefits

• 13-month salary
• variable on objectives
• interest and participation
• 15% discount on personal purchases in our METRO Halls
• Special leave (seniority, paternity, menstrual, …)
• Rembursement of 60% of the transportation title & mobility aid
• Your Sundays will be free

Tagged as: Project Management