Senior Digital Operations Coordinator

Role Overview

The Senior Digital Operations Coordinator will play a key role in the day-to-day running and optimisation of our ecommerce business, working closely with teams across Digital, Customer Care, Logistics, Retail, Technology, Payments and Loss Prevention.

What You Will Do

The Senior Ecommerce Operations Coordinator will be responsible for monitoring site performance, coordinating operational activity, supporting trading events and promotions, identifying opportunities for improvement, and helping drive operational excellence across our global ecommerce platforms.

Why It Might Be a Fit

This is an exciting opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering best-in-class ecommerce experiences.

Requirements

• 2–3 years’ experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
• Experience working with multi-market, localised ecommerce websites.
• Project and stakeholder management experience, with the ability to coordinate multiple internal and external teams against tight timelines.
• Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
• Experience working cross-functionally with technology, logistics, customer care and commercial teams.
• Experience working on social selling, marketplace or concession partners
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Experience using AI tools to support data analysis and reporting.
• Excellent communication, organisation and stakeholder management skills, with a strong understanding of timelines and the ability to balance multiple priorities at once.
• Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
• Experience supporting QA/UAT testing and issue resolution.

Benefits

• Dental insurance
• Vision insurance
• Salary range: 36,000.00 – 48,000.00 GBP
• Hourly rate: 36,000.00 – 48,000.00 GBP (hourly)

Tagged as: Data Analysis, Project Management