Role Overview
Evaluate, analyze, and categorize customer and colleague experiences to ensure customer satisfaction and a customer-centric culture.
What You Will Do
Manage queries, create post-sales communication, design scripts, and monitor customer satisfaction through exit surveys.
Why It Might Be a Fit
Foster a customer-centric culture, improve quality and satisfaction indicators, and propose strategic actions for continuous improvement.
Requirements
- Advanced management of Office package
- Analysis capacity
- Basic management of Dreamweaver (desirable)
- Knowledge of process mapping and Customer Journey (desirable)
- Assertive communication
- Time administration
- Teamwork-oriented
- Strategic thinking aligned with HSBC
To apply for this job please visit portal.careers.hsbc.com.
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