Vp, Customer Experience And Insight

Role Overview

The VP, CUSTOMER EXPERIENCE AND INSIGHT will be responsible for overall complaint handling, leading serious complaints, and investigating customer complaints. They will also seek ways to improve customer interactions and identify trends in customer feedback.

What You Will Do

Investigate and respond to serious customer complaints, provide suitable resolutions, and identify and report complaints and customer feedback trends. Develop and implement strategies to reduce future complaints and provide support and coaching to the wider team.

Why It Might Be a Fit

The ideal candidate will have strong experience in Customer Relations, a positive track record, and a bachelor’s degree in business, communication, or marketing. They will also have strong knowledge of management reporting, quality issues, and the ability to work in a team-oriented environment.

Requirements

• Strong experience in Customer Relations
• Positive track record
• Bachelor’s degree in business, communication, or marketing, or related field
• Strong knowledge of management reporting, quality issues
• Proven track record of communicating effectively within the organization and with customer groups
• Ability to work in a team-oriented environment and effectively influence and communicate

Benefits

• Flexible working
• Opportunities to grow within an inclusive and diverse environment
• Continuous professional development