Marketing Operations Specialist

Role Overview

The Marketing Operations Specialist is the primary point of contact for operational support across our B2B marketing automation and lead management platforms. The role handles Level 1 and 2 help desk requests, performs quality assurance on campaign and platform configurations, builds standard operational workflows for data ingress and egress, and maintains operational documentation and the internal knowledge base.

What You Will Do

Champions the utilization and optimization of marketing architecture processes to meet the needs of local marketers, serves as the primary responder for the B2B Marketing Automation help desk, performs quality assurance on campaigns and platform programs, and builds and configures standard operational workflows for data ingress and egress.

Why It Might Be a Fit

The role requires a proven experience working within an enterprise grade marketing automation platform and lead management or orchestration tools, familiarity with ticketing systems and working to defined service level agreements, and ability to interpret API, MAP, CRM, SaaS and iPaaS error messages.

Requirements

• 4 year or graduate degree in Computer Science, Data Analytics or a related discipline, or commensurate work experience or demonstrated competence
• 2 to 4 years of hands on experience in marketing operations, marketing automation platforms, digital marketing or technical support within a B2B environment

Benefits

• Full-time employment
• Shift premium (India)
• Relocation assistance