Senior Customer Success Account Manager

Role Overview

As a Senior Customer Success Account Manager, you will help organizations transform how they use cloud and artificial intelligence solutions to achieve their business outcomes. You will partner closely with customers to drive adoption, accelerate time to value, and ensure they fully realize the benefits of their Microsoft investments. You will lead strategic engagement across business, technical, and executive stakeholders, shaping the roadmap for how customers modernize and secure their environments.

What You Will Do

You will build and coach others on customer, partner, and internal stakeholder engagement strategy and models, creating and evolving strategic relationships with key business, technical, and executive stakeholders to lead quality, secure solution delivery and drive clear business outcomes. You will drive customer conversations that demonstrate strong alignment between customer objectives and the Microsoft portfolio, embracing the customer success strategy to maximize value, fuel adoption of Microsoft technology and services, and include security as a core component of all plans.

Why It Might Be a Fit

You will understand, identify, and align Microsoft solutions and cross-cloud technical capabilities to customer needs and priorities, leveraging deep industry and technical expertise to articulate compelling technology roadmaps and enable digital transformation. You will synthesize customer and industry insights to shape shared account plans, lead the execution of support, security, and consumption delivery programs, and use trends to identify priority areas that improve customer environmental health outcomes.

Requirements

• Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field
• 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification

Tagged as: Project Management