Customer Success Manager

Role Overview

Strategy is a leader in AI-powered enterprise analytics, enabling organizations to transform data into actionable insights and drive smarter, data-driven decision making. As a Customer Success Manager, you will manage a portfolio of strategic and enterprise customers and act as a trusted advisor to both business and technical stakeholders.

What You Will Do

You will guide customers throughout their lifecycle – from onboarding and adoption to long-term value realization – while partnering closely with Sales, Product, Support, and Engineering teams to ensure a seamless customer experience. Through strong executive engagement, strategic planning, and technical collaboration, you will help customers scale their use of Strategy’s AI-powered enterprise analytics platform and maximize the impact of their data initiatives.

Why It Might Be a Fit

Success in this role will be measured through a combination of customer satisfaction, platform adoption, and customer engagement across the assigned portfolio. Key performance indicators include: Platform Adoption & Usage, Customer Health & Engagement, Customer Satisfaction & Advocacy, Value Realization, and Commercial Support Impact.

Requirements

• Bachelor’s degree in business, technology, or a related field (or equivalent work experience)
• 4+ years of experience in a customer-facing role such as Customer Success, Technical Account Management, Account Management, Consulting, or Professional Services within a SaaS or enterprise software environment
• Experience managing enterprise or strategic customer accounts
• Strong communication and stakeholder management skills with the ability to engage both business leaders and technical teams
• Demonstrated ability to drive customer adoption, engagement, and value realization across a portfolio of accounts
• Experience working with SaaS platforms, enterprise analytics, or data platform solutions
• Familiarity with Business Intelligence, analytics platforms, or AI-driven technologies is a plus
• Strong problem-solving, project management, and cross-functional collaboration skills
• Experience with CRM and customer success platforms such as Salesforce
• Cloud certifications (AWS, Azure, or similar) are a plus
• Bilingual and able to speak in English and Japanese

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance