Supervisor I, Customer Experience

Role Overview

The Supervisor I, Customer Experience will play a pivotal role in shaping the frontline Employee and Customer experience across MLGW’s Customer Experience & Energy Services Division.

What You Will Do

Coach, inspire, and develop frontline employees to consistently deliver exceptional service with empathy, accuracy, and efficiency.

Why It Might Be a Fit

The ideal candidate will have strong interpersonal and communication skills, emotional intelligence, people-first leadership, attention to detail, and teamwork.

Requirements

• Valid driver’s license from state of residence
• Associate’s degree in a related field with substantial leadership experience (strongly preferred)
• High School Diploma or GED with a proven record of progressive leadership and outstanding results in utility or customer-facing operations
• Minimum of three (3) years of experience in high-volume customer-facing operations
• Two (2) years of leadership experience (strongly preferred)
• Strong interpersonal and communication skills
• Emotional intelligence, people-first leadership, attention to detail, and teamwork

Benefits

• PTO
• Pension
• 457B retirement plan
• Community volunteerism and giving