Supervisor II, Customer Experience

Role Overview

Supervisor II, Customer Experience will provide leadership and operational oversight across critical customer-facing operations at MLGW. This position sets the tone for excellence by developing people, improving processes, solving systemic issues, and ensuring day-to-day operations are conducted with urgency, clarity, and accountability within the Customer Experience & Energy Services Business Unit.

What You Will Do

Directly oversee Supervisor I positions and/or larger frontline teams across multiple functions within Customer Experience. Use metrics and dashboards to improve outcomes, reduce inefficiencies, and deliver reliable service. Build high-performing teams by fostering a culture of trust, psychological safety, collaboration, and performance.

Why It Might Be a Fit

Must have a proven record of progressive leadership and outstanding results in utility or customer-facing operation. Must include least 2 years in a formal leadership role with responsibility for coaching employees, managing performance, and delivering measurable results and demonstrated success in leading teams through operational change, improving processes, and resolving escalations with a focus on systemic solutions.

Requirements

• Valid driver’s license from state of residence
• Bachelor’s degree with a concentration in Business Administration, Public Administration or related field OR Associates Degree in a related field OR High School Diploma
• Minimum 2-4 years’ experience in a progressive leadership high-volume, customer-facing operations
• Proven record of progressive leadership and outstanding results in utility or customer-facing operation
• At least 2 years in a formal leadership role with responsibility for coaching employees, managing performance, and delivering measurable results

Benefits

• PTO
• pension
• 457B retirement plan