Role Overview
The Customer Success Manager will build strong client relationships, help customers maximize the value of the platform, drive retention and expansion, and contribute to overall revenue growth. This is a client-facing role ideal for someone who combines relationship management, commercial awareness, and a customer-first mindset.
What You Will Do
The Customer Success Manager will build and maintain strong, long-term relationships with clients throughout the customer lifecycle, serve as a trusted point of contact, understand customer objectives, identify opportunities to upsell and expand existing client contracts, and conduct regular virtual meetings with client stakeholders.
Why It Might Be a Fit
The ideal candidate will have experience in Customer Success, Account Management, Sales, or a related client-facing role, strong communication and relationship-building skills, and a strategic and commercially minded approach to customer management.
Requirements
- Experience in Customer Success, Account Management, Sales, or a related client-facing role
- Experience working with CRM systems
- Previous experience interacting with Director-level or other senior stakeholders
- Strong communication and relationship-building skills
- Strong negotiation and problem-solving abilities
- Strategic and commercially minded approach to customer management
- Experience working toward measurable KPIs, targets, or revenue goals
- Strong organizational skills and ability to manage multiple client relationships simultaneously
- Intermediate to advanced proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Ability to work collaboratively with cross-functional teams
Benefits
- Competitive base salary of up to $65,000 plus commission
- Structured career progression with the opportunity to advance every six months based on performance
- Potential $5,000 salary increase at each progression stage
- Full benefits package including Medical, Dental, Vision, Life Insurance, 401(k), and Employee Assistance Program
- 20 PTO days, 9 public holidays, and your birthday off
- Quarterly incentive trips for top performers
- Two paid volunteer days per year, plus company-sponsored fundraising and volunteer events
- Company-sponsored social events
To apply for this job please visit www.mogelrpo.com.
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