As an AI Data Operations Analyst, you will ensure high levels of service for users, managing AI agent + Human in the loop processes and working with the product & data team to train our agents in a timely & efficient manner. You’ll also play a critical role in managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews while also working on automations to improve AI agentic behaviour.
Requirements
- 1 to 2 years of overall experience in data operations/customer support
- Working knowledge of Excel, reporting tools or SQL or a bachelor’s degree in data related fields
- Strong operator mindset and a track record of tackling challenging scenarios ensuring the customer operations function works like a clockwork.
- Proactive mindset, eager to learn, and committed to continuous professional development.
- Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
- Willing to work in US hours & APAC hours as needed
Benefits
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity
To apply for this job please visit jobs.workable.com.
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