Operations Design Enablement Manager

Role Overview

The Operations Design Enablement Manager will sit within the Operations Design and Enablement team, building on foundational technology processes and extending into strategic planning, cross-functional leadership, and vendor management. The individual will partner with internal stakeholders and agency leadership to translate business goals into scalable technical solutions, drive process improvements, and ensure consistent delivery of high-quality creative services.

What You Will Do

The individual will oversee studio operations support, including Print and Digital artwork, Archiving, Trafficking, QC, and Technical Advice, and mentoring junior team members. They will also define, document, and enforce creative operations policies and standards across a multi-region organization.

Why It Might Be a Fit

The ideal candidate will have a proven track record of owning end-to-end delivery for marketing systems, developing deep knowledge of complex technology stacks, and leading the implementation and optimization of automation and integration solutions.

Requirements

• Bachelor’s degree in IT, Computer Science, Communications/Marketing, or related field
• 3+ years of project management or technology delivery experience in an agency or production environment
• Proven track record with Agile or Scrum methodologies, sprint planning, and iterative delivery
• Hands-on familiarity with marketing operations tools (Airtable, Figma, SendGrid, Ziflow, Lokalise, etc.)
• Strong vendor and stakeholder management skills, with the ability to negotiate scope and SLAs
• Excellent verbal and written communication, with a focus on translating technical concepts for non-technical audiences
• Demonstrated ability to mentor peers, drive cross-functional alignment, and influence decision-making

Benefits

• Generous medical, dental, vision and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups