Senior Customer Success Manager

Role Overview

This role reports to the Senior Director, Customer Success, and partners closely with the two Junior CSMs covering the pooled Tier 3 book, the Renewals Specialist, and the vertical Sales Director.

What You Will Do

Serve as the named CSM for every Tier 1 and Tier 2 account in your vertical, own key-contact identification and maintenance in Salesforce, and capture customer sentiment systematically.

Why It Might Be a Fit

The successful candidate will have 5+ years in customer success, account management, or consulting relationship roles within HCM, Payroll, or Workforce Management technology or services, and demonstrated ability to manage executive (VP-and-above) relationships at enterprise accounts.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years in customer success, account management, or consulting relationship roles within HCM, Payroll, or Workforce Management technology or services
• Demonstrated ability to manage executive (VP-and-above) relationships at enterprise accounts