Role Overview
The CSAM owns the customer’s success plan end to end, translating business priorities into a governed program of work that is delivered and measured. They are accountable for executing everything that was promised and define scope with the sponsors, break the roadmap into engagements with named owners and dates.
What You Will Do
The CSAM will own and maintain the customer’s success plan and delivery roadmap, act as the single accountable point of contact for critical escalations, govern technical health, and drive adoption and consumption of committed workloads.
Why It Might Be a Fit
The ideal candidate will have a Master’s degree in Business, Sociology, Psychology, Computer Science, or related field, and 3+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. Proficiency in written, reading, and conversational Brazilian Portuguese and English is essential.
Requirements
- Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field
- 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Proficiency in written, reading, and conversational Brazilian Portuguese and English
To apply for this job please visit apply.careers.microsoft.com.
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