Customer Success Account Manager – Public Sector Education

Role Overview

As a Customer Success Account Manager, you will be the trusted advisor and orchestration lead for our customers’ post-sales journey. You will own the customer success plan, align Microsoft resources to customer priorities, and drive adoption and value realization across Microsoft Cloud solutions.

What You Will Do

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes. Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.

Why It Might Be a Fit

You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
• experience work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
• fluency in spoken and written German and English
• Austrian driving license B

Benefits

• Dental insurance
• Vision insurance
• €54,700.00 – €91,000.00 per year
• Benefits and other compensation
• Paid holidays