Role Overview
This role sits in the Customer Success Account Management discipline, which maintains an understanding of customers’ industry and business processes. It promotes adoption of technology by helping customers optimize the utilization of products, demonstrating features beyond core functionality, and ensuring best-practice adoption.
What You Will Do
The Principal Customer Success Account Manager will build and coach others on customer, partner, and internal stakeholder engagement strategy and models. They will identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders (including partners).
Why It Might Be a Fit
The ideal candidate will have a strong understanding of customers’ industry and business processes, as well as experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
Requirements
- Bachelors or Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field
- 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Retirement plan
- Paid time off
- Holidays
- Flexible work arrangements
To apply for this job please visit apply.careers.microsoft.com.
Follow us on social media