Sales Systems Operations Lead

Role Overview

As Sales Systems Operations Lead, you will be responsible for owning platform administration, uptime, performance, and security posture for the CRM application stack. You will serve as Configuration Item (CI) Owner in ServiceNow, administer system configuration, and triage incidents and service requests. You will also design and execute IT operations test plans, monitor system logs, and build dashboards for proactive operations and security monitoring.

What You Will Do

Your main day-to-day responsibilities will include owning the CRM application portfolio, administering system configuration, and triaging incidents and service requests. You will also design and execute IT operations test plans, monitor system logs, and build dashboards for proactive operations and security monitoring.

Why It Might Be a Fit

This role may be a fit for you if you have experience in CRM operations, platform administration, and incident management. You will have the opportunity to work with a high-achieving team and contribute to the growth and success of the organization.

Requirements

• Bachelor’s degree in Computer Science or related field
• 5+ years of experience in CRM operations, platform administration, and incident management
• Experience with Veeva CRM, Veeva Align, Veeva Network, Customer Master, Vault PromoMats, and ServiceNow
• Strong technical skills, including system configuration, environment refreshes, and technical break-fix activities
• Ability to design and execute IT operations test plans, monitor system logs, and build dashboards for proactive operations and security monitoring

Benefits

• Competitive salary
• Benefits package
• 401(k) matching
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Equity participation
• Professional development opportunities