Customer Success Manager (Founding)

Role Overview

We are hiring a Founding Customer Success Manager to help our customers succeed and grow with Nango. You will build our customer success function, working closely with our largest accounts while developing ways to support our broader customer base.

What You Will Do

Build lasting relationships with developers, product leaders, and decision-makers at our largest customers. Understand what customers are building and help them get more value from Nango.

Why It Might Be a Fit

You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company. You have owned renewals and expansion, with results you can point to.

Requirements

• grown customer relationships at a developer tools, infrastructure, or technical SaaS company
• owned renewals and expansion, with results you can point to
• comfortable discussing APIs, integrations, and technical use cases with developers
• build trust with both hands-on users and executive buyers
• connect customer goals with product adoption and commercial opportunities
• organized, proactive, and thoughtful about where to spend your time
• thrives when defining the playbook rather than following one