Customer Success Manager (Public Sector) – Tech / SaaS

Role Overview

The Customer Success Manager will be responsible for managing Government Accounts (State and LAC) in mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes.

What You Will Do

The Customer Success Manager will oversee a large portfolio, identifying churn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts.

Why It Might Be a Fit

The ideal candidate will have recent experience managing accounts in the public sector, experience owning the end-to-end renewals cycle, and experience managing a large book of business. They will also have excellent negotiation and decision-making skills, with a data-driven approach to prioritisation.

Requirements

• Recent experience managing accounts in the public sector (Preferably State / LAC)
• Experience owning the end to end renewals cycle
• Experience managing a large book of business – more than 50 accounts
• Excellent negotiation and decision-making skills, with a data-driven approach to prioritisation.
• Ability to identify and act on growth opportunities.
• Proficiency in Salesforce and Microsoft Office tools.
• Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
• Strong interpersonal and communication skills, with the ability to engage and build relationships with executive stakeholders.
• Ability to work independently, take initiative, and thrive in a fast-paced environment.
• Cultural awareness and appreciation for diversity in professional settings

Benefits

• Quarterly wellbeing day off
• Four additional days off annually for your ‘YOU’ Days
• Wellbeing and technology allowance
• Annual flu vaccinations
• Hybrid flexibility for this role
• Nearmap subscription (of course!)
• Stocked kitchen with access to all the snacks you need
• In-office lunch every Tuesday and Thursday at our Sydney CBD office
• Showers available for anyone cycling to work or lunchtime gym-goers!