Omnichannel Marketing Capability Manager – Web Operations

Role Overview

Responsible for the development, implementation, optimization, and ongoing management of customer experience capabilities to support the Company’s pharmaceutical products and marketing initiatives, with primary responsibility for Web Operations across Neurocrine’s portfolio of brands and websites.

What You Will Do

Lead digital production operations across Neurocrine’s portfolio of websites, oversee managed services partners, develop and provide training to internal teams and agency partners, establish and monitor service levels and operational KPIs, and drive adoption of reusable components and standardized production practices.

Why It Might Be a Fit

The ideal candidate combines strong digital production knowledge with exceptional operational, agency-management, and cross-functional leadership skills and is energized by creating structure, improving processes, and enabling teams to deliver high-quality digital experiences at scale.

Requirements

• BS/BA degree in marketing, communications, information systems, computer science, digital technology or a related field
• 6+ years of experience in digital marketing, marketing operations, or related fields
• Experience managing digital production, web operations, marketing operations, or similar capabilities across multiple brands or digital properties
• Strong understanding of website production lifecycles, including requirements, design handoffs, development, quality assurance, release, and ongoing optimization
• Experience establishing and managing production workflows, SLAs, KPIs, quality standards, intake and prioritization processes, and vendor governance
• Hands-on experience with headless enterprise content management systems and digital asset management platforms
• Working knowledge of digital production considerations including accessibility, analytics and tagging, privacy, responsive experiences, and quality assurance
• Working knowledge of broader marketing technologies ecosystem, including marketing automation (Salesforce preferred)
• Experience with reusable components, design systems, templates, or other approaches to scaling digital production preferred

Benefits

• Annual bonus with a target of 30% of the earned base salary
• Eligibility to participate in our equity based long term incentive program
• Retirement savings plan (with company match)
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage

Tagged as: Salesforce