Product Operations Analyst

Role Overview

As a Product Operations Analyst at MAJORITY, you’ll play an essential role in optimizing banking and telecom processes, integrating AI across operations, streamlining workflows, and collaborating closely with Product and Customer Service teams to deliver an exceptional customer experience.

What You Will Do

Monitor operational performance, implement AI and automation tools, work closely with CS team, and lead communications with operational partners and providers.

Why It Might Be a Fit

This role involves digging into details, making important strategic decisions, building cross-functional collaboration, and managing relationships with key partners to support growth, bank, and services/telecom areas.

Requirements

• bilingual in Spanish and English
• fantastic communication skills and love to work in teams
• extremely proactive and not afraid to take ownership and make decisions
• passion for process and continuous improvement, especially in user-experience and customer-facing roles
• already use AI in day-to-day and eager to implement different AI tools into operations
• thrive in a dynamic, self-starter, and high-pace startup environment
• love working with customers, understanding their needs, and improving products to better serve them

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program