Product Customer Success Manager

Role Overview

The Product Customer Success Manager will work with client stakeholders and ContactEngine teams to enable the long-term growth of the account beyond the current contract horizon. The role is responsible for ensuring the client gains and exceeds the expected business benefits from their existing contract.

What You Will Do

Key responsibilities include understanding client contracts, identifying journeys to achieve contract volumes, maintaining a strategic client success plan, and delivering high-quality technical and process architecture.

Why It Might Be a Fit

The ideal candidate will have experience in project delivery, process mapping, and relationship management, with strong commercial awareness and numerate skills. They will be able to articulate technical information clearly and simply, and have a curious and questioning approach.

Requirements

• Undergraduate degree, or relevant experience
• Project delivery experience in an IT or customer-facing environment
• Process mapping and creating business requirements
• Strong commercial awareness
• Numerate and able to conduct data analysis using Excel or other common tools
• Relationship management experience
• Great verbal and written communication skills
• Exp of working in/with large corporates, navigating/managing processes