Senior Customer Success Manager

Role Overview

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, preserving customer’s reoccurring revenue, and creating loyal promoters driving additional business.

What You Will Do

Managing the customer relationship throughout their lifecycle, negotiating contract renewals, identifying expansion opportunities, serving as a strong customer advocate, and performing periodic Business Reviews.

Why It Might Be a Fit

The ideal candidate will have experience with Workforce Management Systems, a minimum of 5+ years in a customer-facing role, and the ability to engage in technical dialogue with customers and internal audiences.

Requirements

• Experience with Workforce Management Systems
• Minimum 5+ years’ experience in a customer-facing role
• Ability to engage in technical dialogue with customers and internal audiences
• 3+ years working within hosted or Software as a Service business-model
• Bachelor’s degree or equivalent experience
• Experience in managing the business aspects of large Enterprise-level customers
• Demonstrated experience in a fast-paced environment and meeting customer time constraints

Benefits

• Enjoy NICE-FLEX!
• 2 days working from the office and 3 days of remote work, each week
• Maximum flexibility
• Face-to-face meetings and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere