Senior Technical Account Manager

Join NiCE as a Senior Technical Account Manager and lead complex customer relationships, drive business growth, and innovate with our cutting-edge technology.

Requirements

• 10+ years in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
• Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.

Benefits

• NiCE-FLEX hybrid model (2 days in-office, 3 days remote)
• Endless internal career opportunities