Senior Technical Account Manager

Senior Technical Account Manager role at NiCE, responsible for exceeding customer expectations, enhancing processes and technology, and driving company growth in collaboration with cross-functional teams. Role requires expertise in account management, program/project management, and technical resolution, with a focus on delivering exceptional technical and customer service to enterprise-level accounts.

Requirements

• Bachelor’s degree in Business Management or related field, or equivalent work experience
• 10+ years in customer account relationship management
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management
• Strong communication and presentation skills with both C-level and operational stakeholders
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills

Benefits

• Flexible work arrangement (NiCE-FLEX hybrid model)
• Opportunities for career growth and development