Salesforce Administrator

Role Overview

The Salesforce Administrator will play a key role in building sustainable internal Salesforce capacity as NMIC transitions from implementation to long-term ownership of the platform. The role works under the supervision of the Lead Systems Developer, who will provide technical direction, prioritization, and support for platform governance and longer-term architecture decisions.

What You Will Do

The Salesforce Administrator will assist with Salesforce configuration, updates, and enhancements, including flows, validation rules, page layouts, and permission sets. They will also provide helpdesk support for staff using Salesforce and related tools, troubleshoot system issues, and deliver onboarding and training for system users.

Why It Might Be a Fit

The ideal candidate will have strong core Salesforce administration experience, demonstrated ability to learn nonprofit data models, and experience supporting organizational change management and user adoption. They will also have strong data management skills, ability to troubleshoot system issues, and strong communication and interpersonal skills.

Requirements

• Bachelor’s degree or equivalent experience
• At least 2 years of experience as a Salesforce Administrator
• Flow Builder experience
• User management experience
• Custom objects experience
• Reports and dashboards experience
• Data import and export experience
• Data quality experience
• Salesforce Administrator certification or willingness to obtain
• Strong data management skills
• Ability to troubleshoot system issues
• Strong Excel skills
• Ability to manage multiple requests and prioritize tasks effectively
• Experience supporting or training non-technical users
• Strong communication and interpersonal skills
• Attention to detail and commitment to data accuracy and confidentiality

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid time off
• 15 sick days
• 5 personal days
• 11 agency holidays
• 401k with agency contribution

Tagged as: CRM Administration, Salesforce