Sr. Data Analyst – Advanced Markets Operations & Service

The Sr. Data Analyst supports Advanced Markets Operations & Service by transforming complex operational questions into clear, actionable insights. This role partners cross-functionally to build forecasts, KPI frameworks, dashboards, and reporting that improve operational health, identify trends and root causes, and inform key business decisions.

Requirements

• Provides quantitative and qualitative data analysis and reporting of patterns, insights, and trends within Advanced Markets Operations (AMO) in order to drive business decisions, address business questions, and improve operational health
• Cross-functional collaboration with shared service teams to create and produce forecasts, reports, dashboards, etc. to identify and/or support key problem statements and tell a story through data
• Utilizes analytics and metrics to improve processes and provide data-driven forecasts that impact the business (costs, risks, etc)
• Delivers results, insights and recommendations (written, verbal, presentations, etc) to business audience to support the day-to-day operations and key business decisions
• Produces actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
• Takes & applies design direction to improve readability and insights. Applies data visualization best practices to work deliverables.
• Seeks to understand business process, user tasks, etc. to ensure data is accurate and logical
• Implement best practices, methodologies, standards and processes and share across teams.
• Takes initiatives to design and develop deliverables based on interpretation of findings and operational needs on a wide range of analytical topics
• Creates and is accountable for high quality, value driven work that drives business outcomes; places the user in the center of decision making; and collaborates with team for speed, agility and innovation in work
• Provides consultation to business clients and may participate in cross-functional teams to address business issues
• Identifies & captures business requirements, develops KPI frameworks
• Regularly applies new perspectives, creative problem solving, and inter-departmental connections to improve analytical capabilities
• Embrace continuous learning, curiosity, and ambiguity.